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Shipping

Fedex Ground Shipping Map                                                UPS Ground Shipping Map
                       
If specific shipping instructions are not on the purchase order or "Best Way" we will ship Fedex Ground.  Sometimes due to timing we have to use UPS, if nothing is specified on the purchase order we reserve the right to change services for the best and most economical arrival of the products.  Our rates are better with Fedex and there is less reported damage and loss.  
We are always happy to ship on your account using either service.  Please clearly mark your preferences on your purchase order.

All shipping discrepancies must be reported to PIONEER upon receipt.  If your package is damaged upon receipt you must advise the carrier immediately.
All packages are shipped FOB shipping point.  If a package is shipped on PIONEER shipping account the package is insured for declared value.  If the package is shipped Collect or Third Party all claims and credits must be handled by the customer with the carrier.

Shipping Un-Insured
We have received a request on your purchase orders to ship without insurance.  

UPS and FedEx loss or damage policies are:
“if any damage or loss occurs during shipment it is the shipping company’s responsibility to replace the items if no insurance is obtained at the time of shipment”.  
This means if we ship without insurance we are responsible to replace the item at our cost including freight charges.  Due to the shipping company’s policies, all shipments leaving PIONEER are fully insured for the net cost of the shipment.  If you customer is demanding we ship without insurance we will require a letter stating:

“The Customer or Distributor will be 100% responsible for all loss or damage to any package after it is picked up from PIONEER N.A.’s shipping dock.  The Customer or Distributor will pay in full for any invoice of loss or damaged items and pay for any and all replacements including freight cost”.  

Once we receive this letter we will be happy to proceed in shipping your orders without insurance.  

LTL Shipping
3rd Party LTL companies may or may not have insurance, depending on how the account is created.  If you go to Freightquote.com or similar service the quoted amounts are normally "no insurance".
Many shipments have a greater value than the standard insurance but since we cannot see the 3rd party settings we have no idea if enough insurance is applied.

Customers want us to ship on their LTL accounts with their LTL carrier.  We are happy to comply but we need the shipment insured for full value.

The Problem:  
We cannot add or change insurance for declared value on a 3rd Party LTL Account.
  This must be done by the account holder.

Solution #1: 
The account holder increases the insurance, schedules a pickup and forwards the BOL (Bill of Lading) to sales@pioneerNA.com

Solution #2: 
The customer supplies a signed & Dated letter stating (or use the letter attached):

"The Customer will be 100% responsible for all loss or damage to PO# ********* after it is picked up from PIONEER N.A.’s shipping dock.  The Customer or Distributor will pay in full for any invoice of loss or damaged items and pay for any and all replacements including freight cost within terms from the first shipping date”.  

S
​olution #3: 
Have Pioneer book and ship on our account.​

Example:
Think about a shrink machine, 70 lbs + pallet, $3995 list but standard UPS insurance is $25 per pound, if it is damaged we get $1750 and we have to pay for the replacement.  Now consider CAT40 holders cost per pound, collets cost per pound or rotary tables.
 

International Shipping
All International Shipments will be fully insured and the value of the shipment will be on the Commercial Invoice and paperwork required.

UPS and FedEx loss or damage policies are:
“if any damage or loss occurs during shipment it is the shipping company’s responsibility to replace the items if no insurance is obtained at the time of shipment”.  
This means if we ship without insurance we are responsible to replace the item at our cost including freight charges.  Due to the shipping company’s policies, all shipments leaving PIONEER are fully insured for the net cost of the shipment.  If you customer is demanding we ship without insurance we will require a letter stating:

“The Customer or Distributor will be 100% responsible for all loss or damage to any package after it is picked up from PIONEER N.A.’s shipping dock.  The Customer or Distributor will pay in full for any invoice of loss or damaged items and pay for any and all replacements including freight cost”.  

Once we receive this letter we will be happy to proceed in shipping your orders without insurance.  

Any questions or concerns please contact customer service at 847-593-6000 or sales@pioneerNA.com
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  91k v. 1 Feb 6, 2017, 1:23 PM Lee Flick