HPI dba PIONEER reserves the right to refuse any products sent back without a proper Return Goods Authorization.
PIONEER will accept product within 30 days of the original invoice date if the following conditions are met:
- RGA number is acquired from pioneer
- RGA must be closed within 30 days of issue date if the following conditions are met.
- Material is a standard catalog item
- Material returned is in Brand New, Resell-able Condition - No Exceptions
- Material returned is in original packaging and labeling and must be in new condition, if damaged a $5 per item fee will apply
- 15% Inspection fee is applied to all returns
- The 15% inspection fee can be waived if a new offsetting order for equal or greater value is placed when the RGA number is issued. Product and Packaging must meet above requirements.
- Previously entered orders cannot be applied as an offsetting order.
Specials, Non-Standard items may not be returned for credit.
Any questions or concerns please contact customer service at 847-593-6000 or sales@pioneerNA.com